Terms &
Conditions.

What we do

YakkaPay develops websites and helps Australian businesses integrate online payments. The scope, price, milestones and any ongoing fees for your project are set out in the quote or agreement you accept. These website terms are general information; your project agreement sets out the specific work.

Payment-provider accounts, approval, supported activities and transaction fees are subject to the provider’s own terms. YakkaPay does not hold your customer payments or provide financial advice.

Contact & disputes

For customer service or a concern about our work, email hello@yakka.group with your business name, project or invoice details, and a description of the issue. We will review it and respond with a proposed resolution. If we cannot resolve a dispute together, you may contact the consumer protection agency in your state or territory.

Refunds

Nothing here excludes rights or remedies available under the Australian Consumer Law. Where an applicable consumer guarantee is not met, we will provide the remedy required by law. For other refund requests, we consider the project agreement, work already performed and applicable law. Email hello@yakka.group with your invoice and the reason for your request.

Changes & cancellations

To change or cancel a project, email hello@yakka.group. We will confirm the work completed and any amount payable or refundable under your agreement and applicable law. If we offer a recurring service, its billing and cancellation terms will be shown before you subscribe.

Other conditions

Availability of a payment integration depends on the chosen provider’s approval and terms; we cannot guarantee account approval or uninterrupted processing. Any promotion will have its conditions displayed with the offer. We do not currently sell physical products on this website; if that changes, we will show applicable delivery and returns information before checkout.